I have to beg for as...

Hello Maylene
We understand how frustrating it must have been to feel that you had to keep asking for assistance when you were already trying to get your technical issue resolved.We can see that our Support team connected with you on Live Chat earlier today and assisted with the technical support query, including guiding you through the next steps. We hope that interaction provided some of the support you were looking for.Your feedback is still important to us, as needing to repeatedly ask for help is not the experience we want you to have with Mweb. We’ll ensure your concerns around the support experience are noted and shared with the relevant team. 

Kind regards, 
The Mweb Team