A
Arthur
1 reviews | Active since Aug 2026
28 Aug 2026, 13:32
I have lost internet connection and the problem could not be resolved
I have lost internet connection and the problem could not be resolved. They say it’s a Telkom problem. I have been busy with this since 9:00am this morning, still no success.
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Replies (1)
Mweb's replyOfficial
28 Aug 2026, 14:15Hi Arthur,
We understand how frustrating it must be to be without your internet connection and to have spent so much time trying to get the issue resolved. Having a service interruption impacts your day-to-day activities, and this is certainly not the experience we aim to provide.Having reviewed your account, we can confirm that a fault has been logged and is receiving attention. Our Faults Team will be actively engaging with the Telkom network provider regarding the issue and will continue to monitor the fault's progress closely. They remain committed to ensuring that connectivity is restored as soon as possible and will provide feedback as updates are received from the provider. Should you require any further assistance while the fault is under investigation, please feel free to reach out to us via direct message and we will gladly assist where possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without your internet connection and to have spent so much time trying to get the issue resolved. Having a service interruption impacts your day-to-day activities, and this is certainly not the experience we aim to provide.Having reviewed your account, we can confirm that a fault has been logged and is receiving attention. Our Faults Team will be actively engaging with the Telkom network provider regarding the issue and will continue to monitor the fault's progress closely. They remain committed to ensuring that connectivity is restored as soon as possible and will provide feedback as updates are received from the provider. Should you require any further assistance while the fault is under investigation, please feel free to reach out to us via direct message and we will gladly assist where possible.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 14:15
Official
Hi Arthur,
We understand how frustrating it must be to be without your internet connection and to have spent so much time trying to get the issue resolved. Having a service interruption impacts your day-to-day activities, and this is certainly not the experience we aim to provide.Having reviewed your account, we can confirm that a fault has been logged and is receiving attention. Our Faults Team will be actively engaging with the Telkom network provider regarding the issue and will continue to monitor the fault's progress closely. They remain committed to ensuring that connectivity is restored as soon as possible and will provide feedback as updates are received from the provider. Should you require any further assistance while the fault is under investigation, please feel free to reach out to us via direct message and we will gladly assist where possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without your internet connection and to have spent so much time trying to get the issue resolved. Having a service interruption impacts your day-to-day activities, and this is certainly not the experience we aim to provide.Having reviewed your account, we can confirm that a fault has been logged and is receiving attention. Our Faults Team will be actively engaging with the Telkom network provider regarding the issue and will continue to monitor the fault's progress closely. They remain committed to ensuring that connectivity is restored as soon as possible and will provide feedback as updates are received from the provider. Should you require any further assistance while the fault is under investigation, please feel free to reach out to us via direct message and we will gladly assist where possible.
Kind regards,
Mweb Team