ES
EILEEN S
1 reviews | Active since Aug 2009
28 May 2026, 13:08
I have been without internet for 4 weeks! Impossible to speak to someone in their call centre
I have been without internet for 4 weeks! Impossible to speak to someone in their call centre. Hold forever and then get cut off anyway. When speaking to them on WhatsApp just a bad!!! Terrible experience. Will be cancelling!
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Replies (1)
Mweb's replyOfficial
28 May 2026, 14:08Hello EILEEN
We can see how disruptive this has been, especially being without a connection for such an extended period and struggling to get through to the right team. That is not the level of reliability and accessibility we aim to provide.
We’ve checked your account and can confirm that one of our support consultants connected with you around 25 minutes ago and has already taken action. Your request has been logged with our Retentions team, who will now take ownership of your case and reach out to you directly to discuss the next steps in detail.
Their focus will be to review your full service history, address the ongoing downtime, and work with you on the most suitable resolution, whether that is restoring your service or assisting further based on your preference.
Kind regards,
The Mweb Team
Mweb's reply28 May 2026, 14:08
Official
Hello EILEEN
We can see how disruptive this has been, especially being without a connection for such an extended period and struggling to get through to the right team. That is not the level of reliability and accessibility we aim to provide.
We’ve checked your account and can confirm that one of our support consultants connected with you around 25 minutes ago and has already taken action. Your request has been logged with our Retentions team, who will now take ownership of your case and reach out to you directly to discuss the next steps in detail.
Their focus will be to review your full service history, address the ongoing downtime, and work with you on the most suitable resolution, whether that is restoring your service or assisting further based on your preference.
Kind regards,
The Mweb Team