TM
Tebogo M
1 reviews | Active since Jun 2026
04 Jun 2026, 13:37
I have been without internet connection for 4days
I have been without internet connection for 4days. I have held the line for a maximum of 6hours. Agents don’t care and some are just plain unprofessional. I’m still not connected to the fibre I paid for
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
04 Jun 2026, 13:45Hi Sbo,
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 13:45
Official
Hi Sbo,
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
Mweb's replyOfficial
04 Jun 2026, 13:47Hello Sibongile
We can see how disruptive this has been, especially being without a connection for several days and spending hours trying to get through without meaningful assistance. That’s a frustrating position to be in, particularly when you’re expecting a service to be active and reliable.We have reached out directly to the teams managing all Vumatel orders, and your account is currently under active review. They are working on progressing your order and will be sending you an email with a detailed update, including the next steps, as soon as possible.Our priority is to get your fibre service up and running without any further delays and to ensure you have clear communication throughout.
Kind regards,
The Mweb Team
We can see how disruptive this has been, especially being without a connection for several days and spending hours trying to get through without meaningful assistance. That’s a frustrating position to be in, particularly when you’re expecting a service to be active and reliable.We have reached out directly to the teams managing all Vumatel orders, and your account is currently under active review. They are working on progressing your order and will be sending you an email with a detailed update, including the next steps, as soon as possible.Our priority is to get your fibre service up and running without any further delays and to ensure you have clear communication throughout.
Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 13:47
Official
Hello Sibongile
We can see how disruptive this has been, especially being without a connection for several days and spending hours trying to get through without meaningful assistance. That’s a frustrating position to be in, particularly when you’re expecting a service to be active and reliable.We have reached out directly to the teams managing all Vumatel orders, and your account is currently under active review. They are working on progressing your order and will be sending you an email with a detailed update, including the next steps, as soon as possible.Our priority is to get your fibre service up and running without any further delays and to ensure you have clear communication throughout.
Kind regards,
The Mweb Team
We can see how disruptive this has been, especially being without a connection for several days and spending hours trying to get through without meaningful assistance. That’s a frustrating position to be in, particularly when you’re expecting a service to be active and reliable.We have reached out directly to the teams managing all Vumatel orders, and your account is currently under active review. They are working on progressing your order and will be sending you an email with a detailed update, including the next steps, as soon as possible.Our priority is to get your fibre service up and running without any further delays and to ensure you have clear communication throughout.
Kind regards,
The Mweb Team
TM
Tebogo M's updateReviewer Update
04 Jun 2026, 14:01This response is so surface level. Your agents told me yesterday that your cancellation department is the one that did not close on a cancellation request I submitted in April, hence the delay. She told me that your organisation did this to make sure that I have challenges should I try to move on to a different ISP. Unfortunately i am for the last 4days, trying to reinstate with you again and your Busi is the one holding up progress on the application because you thought, according to your own staff, held on to the line to make sure you frustrated the process should I try to move to another ISP. I just called Vumatel and they confirmed that the line was never released from your side and for me to be reconnected, you need to release that line and then reconnect it. This practice is ********* to say the least
TM
Tebogo M's update04 Jun 2026, 14:01
Reviewer Update
This response is so surface level. Your agents told me yesterday that your cancellation department is the one that did not close on a cancellation request I submitted in April, hence the delay. She told me that your organisation did this to make sure that I have challenges should I try to move on to a different ISP. Unfortunately i am for the last 4days, trying to reinstate with you again and your Busi is the one holding up progress on the application because you thought, according to your own staff, held on to the line to make sure you frustrated the process should I try to move to another ISP. I just called Vumatel and they confirmed that the line was never released from your side and for me to be reconnected, you need to release that line and then reconnect it. This practice is ********* to say the least
Mweb's replyOfficial
04 Jun 2026, 14:15Hi Sbo,
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 14:15
Official
Hi Sbo,
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
We understand how frustrating this has been. Being without your internet connection for four days while spending hours trying to get assistance is understandably upsetting, especially when you rely on the service and feel that your concerns have not been adequately addressed.We can confirm that an escalation has been sent to our Vumatel team to assist with the reconnection of your service. The team will investigate the cause of the outage and work with the network provider to restore your connection as quickly as possible.We recognise the impact this downtime is having and will ensure the matter continues to receive attention until feedback is received from the relevant team.Kind regards,
The Mweb Team
TM
Tebogo M's updateReviewer Update
04 Jun 2026, 15:58Well, I received emails that my service is now active, except, iITS NOT. I’’ve now been caller number 22 for the last hour on your line
TM
Tebogo M's update04 Jun 2026, 15:58
Reviewer Update
Well, I received emails that my service is now active, except, iITS NOT. I’’ve now been caller number 22 for the last hour on your line
Mweb's replyOfficial
04 Jun 2026, 16:14Hi Sbo,
We understand how frustrating it must be to receive confirmation that your service is active, yet still not have internet access, especially after already spending time trying to get assistance. When everything should be working, delays like this can be very inconvenient.
From our side, it appears that the username and password on your router still need to be updated. We did attempt to apply this remotely, however we were unable to reach your router to complete the update. Please restart your router when you can, and once it has fully powered back on, let us know so we can attempt the update again from our side and get you connected.
We remain focused on getting your connection up and running and will continue working with you until everything is fully operational.
Kind regards,
Mweb Team
We understand how frustrating it must be to receive confirmation that your service is active, yet still not have internet access, especially after already spending time trying to get assistance. When everything should be working, delays like this can be very inconvenient.
From our side, it appears that the username and password on your router still need to be updated. We did attempt to apply this remotely, however we were unable to reach your router to complete the update. Please restart your router when you can, and once it has fully powered back on, let us know so we can attempt the update again from our side and get you connected.
We remain focused on getting your connection up and running and will continue working with you until everything is fully operational.
Kind regards,
Mweb Team
Mweb's reply04 Jun 2026, 16:14
Official
Hi Sbo,
We understand how frustrating it must be to receive confirmation that your service is active, yet still not have internet access, especially after already spending time trying to get assistance. When everything should be working, delays like this can be very inconvenient.
From our side, it appears that the username and password on your router still need to be updated. We did attempt to apply this remotely, however we were unable to reach your router to complete the update. Please restart your router when you can, and once it has fully powered back on, let us know so we can attempt the update again from our side and get you connected.
We remain focused on getting your connection up and running and will continue working with you until everything is fully operational.
Kind regards,
Mweb Team
We understand how frustrating it must be to receive confirmation that your service is active, yet still not have internet access, especially after already spending time trying to get assistance. When everything should be working, delays like this can be very inconvenient.
From our side, it appears that the username and password on your router still need to be updated. We did attempt to apply this remotely, however we were unable to reach your router to complete the update. Please restart your router when you can, and once it has fully powered back on, let us know so we can attempt the update again from our side and get you connected.
We remain focused on getting your connection up and running and will continue working with you until everything is fully operational.
Kind regards,
Mweb Team
TM
Tebogo M's updateReviewer Update
04 Jun 2026, 16:40The router has been rebooted three times in the last two hours
TM
Tebogo M's update04 Jun 2026, 16:40
Reviewer Update
The router has been rebooted three times in the last two hours
Mweb's replyOfficial
04 Jun 2026, 16:58Hello Tebogo
We have arranged for our onboarding team to review the service activation and get in touch to assist with the connection setup ASAP.
Kind regards,
The Mweb Team
We have arranged for our onboarding team to review the service activation and get in touch to assist with the connection setup ASAP.
Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 16:58
Official
Hello Tebogo
We have arranged for our onboarding team to review the service activation and get in touch to assist with the connection setup ASAP.
Kind regards,
The Mweb Team
We have arranged for our onboarding team to review the service activation and get in touch to assist with the connection setup ASAP.
Kind regards,
The Mweb Team
TM
Tebogo M's updateReviewer Update
04 Jun 2026, 17:09I’ll wait. I mean I’ve waited 4days, spoke to 19 Agents, held the line for a maximum of 6hurs at a time, spent over R3000 on airtime just to speak to your team. What’s waiting some more gonna hurt?
TM
Tebogo M's update04 Jun 2026, 17:09
Reviewer Update
I’ll wait. I mean I’ve waited 4days, spoke to 19 Agents, held the line for a maximum of 6hurs at a time, spent over R3000 on airtime just to speak to your team. What’s waiting some more gonna hurt?
Mweb's replyOfficial
05 Jun 2026, 12:40Hi Tebogo,
We really appreciate your patience throughout this process, especially after waiting and following up as you have. It’s good to see that contact was made and your service is now connected.
At the same time, we recognise that the journey to get there did not reflect the smooth and responsive experience we aim to provide.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring more efficient onboarding and support remains a key priority.
We will continue working towards providing a more consistent and reliable experience so that future interactions meet your expectations.
Kind regards,
The Mweb Team
We really appreciate your patience throughout this process, especially after waiting and following up as you have. It’s good to see that contact was made and your service is now connected.
At the same time, we recognise that the journey to get there did not reflect the smooth and responsive experience we aim to provide.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring more efficient onboarding and support remains a key priority.
We will continue working towards providing a more consistent and reliable experience so that future interactions meet your expectations.
Kind regards,
The Mweb Team
Mweb's reply05 Jun 2026, 12:40
Official
Hi Tebogo,
We really appreciate your patience throughout this process, especially after waiting and following up as you have. It’s good to see that contact was made and your service is now connected.
At the same time, we recognise that the journey to get there did not reflect the smooth and responsive experience we aim to provide.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring more efficient onboarding and support remains a key priority.
We will continue working towards providing a more consistent and reliable experience so that future interactions meet your expectations.
Kind regards,
The Mweb Team
We really appreciate your patience throughout this process, especially after waiting and following up as you have. It’s good to see that contact was made and your service is now connected.
At the same time, we recognise that the journey to get there did not reflect the smooth and responsive experience we aim to provide.
Your feedback will be shared with our Service Quality Team for review and improvement, as ensuring more efficient onboarding and support remains a key priority.
We will continue working towards providing a more consistent and reliable experience so that future interactions meet your expectations.
Kind regards,
The Mweb Team