RP
Recardo P
1 reviews | Active since May 2026
27 May 2026, 12:58
I have been without internet access for over a week now, even when my account is up to date
I have been without internet access for over a week now, even when my account is up to date. Nobody seems to be able to resolve the problem. I have been logging a chat via the mweb app and they keep transferring me to operations. But they could not help me. They keep telling me that it's Openserve that must open my line!!! This is so frustrating
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Replies (2)0
Replies (2)
Mweb's replyOfficial
27 May 2026, 13:19Hello Recardo
We understand how frustrating it is to be without internet for this long, especially when your account is fully up to date.
To help move this forward, we have arranged for an onboarding support call to assist you directly with your connection setup and guide the process end-to-end. Where line activation is required from Openserve, our team will continue coordinating closely with them to ensure everything is aligned and progressed as quickly as possible.
Your experience matters to us, and this call will help bring clarity and momentum to getting you back online.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 13:19
Official
Hello Recardo
We understand how frustrating it is to be without internet for this long, especially when your account is fully up to date.
To help move this forward, we have arranged for an onboarding support call to assist you directly with your connection setup and guide the process end-to-end. Where line activation is required from Openserve, our team will continue coordinating closely with them to ensure everything is aligned and progressed as quickly as possible.
Your experience matters to us, and this call will help bring clarity and momentum to getting you back online.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
27 May 2026, 13:24Hi Recardo,
We completely understand how frustrating this must be, especially being without internet access for over a week despite your account being up to date. Ongoing transfers between teams without a clear resolution can feel very discouraging, and we hear your frustration.
At this stage, your service is with our technical third-party team who are actively working with the network provider (Openserve) to get your line restored. This process involves coordination between both technical parties to re-open and stabilise the line, which is why it may take a bit longer than expected while they work through the fault on the infrastructure side.
Please be assured that this is being actively followed up, and the focus now is on restoring your connection as quickly as possible once Openserve completes the required line action. We understand how important your connectivity is, and we’re continuing to push this through until it is resolved.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply27 May 2026, 13:24
Official
Hi Recardo,
We completely understand how frustrating this must be, especially being without internet access for over a week despite your account being up to date. Ongoing transfers between teams without a clear resolution can feel very discouraging, and we hear your frustration.
At this stage, your service is with our technical third-party team who are actively working with the network provider (Openserve) to get your line restored. This process involves coordination between both technical parties to re-open and stabilise the line, which is why it may take a bit longer than expected while they work through the fault on the infrastructure side.
Please be assured that this is being actively followed up, and the focus now is on restoring your connection as quickly as possible once Openserve completes the required line action. We understand how important your connectivity is, and we’re continuing to push this through until it is resolved.
Kind regards,
The Mweb Team
The Mweb Team