I have been having the same issue for almost six months now

I have been having the same issue for almost six months now. Mweb debits my account on the 25th but then on the 14th I get disconnected. I pay again but struggle to get connected again. I go on their chats and hold fir two hours when an agent says they will check my account. I sit disconnected for days after paying my account and they have the audacity to tell me about cancellation fees when I want to get rid of them. I am stuck with them for a few more months but I ask that people don't take them when looking for Internet or Wifi