A
APHIWE
1 reviews | Active since Apr 2026
21 Apr 2026, 12:58
I have been an mweb customer for the past 3 years
I have been an mweb customer for the past 3 years. At first we had to call for technical support I see what they are trying to do with the app and easier customers service, but waiting an hour and a half for an agent via text kind of defeats the purpose of convenience
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Mweb's replyOfficial
21 Apr 2026, 13:14Hello Aphiwe,
We understand how frustrating it is to wait such a long time for assistance, especially when the intention behind the support channels is to make things quicker and more convenient. Experiencing delays like this can understandably defeat that purpose.
We appreciate your loyalty over the past 3 years and the feedback you’ve shared. This has been submitted to our Service Quality Team for review, as improving response times across our support channels remains a key focus.
If you still require assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
We understand how frustrating it is to wait such a long time for assistance, especially when the intention behind the support channels is to make things quicker and more convenient. Experiencing delays like this can understandably defeat that purpose.
We appreciate your loyalty over the past 3 years and the feedback you’ve shared. This has been submitted to our Service Quality Team for review, as improving response times across our support channels remains a key focus.
If you still require assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 13:14
Official
Hello Aphiwe,
We understand how frustrating it is to wait such a long time for assistance, especially when the intention behind the support channels is to make things quicker and more convenient. Experiencing delays like this can understandably defeat that purpose.
We appreciate your loyalty over the past 3 years and the feedback you’ve shared. This has been submitted to our Service Quality Team for review, as improving response times across our support channels remains a key focus.
If you still require assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team
We understand how frustrating it is to wait such a long time for assistance, especially when the intention behind the support channels is to make things quicker and more convenient. Experiencing delays like this can understandably defeat that purpose.
We appreciate your loyalty over the past 3 years and the feedback you’ve shared. This has been submitted to our Service Quality Team for review, as improving response times across our support channels remains a key focus.
If you still require assistance, you are welcome to send us a direct message on Hello Peter with a brief description of the issue, and we’ll ensure it is reviewed and followed up accordingly.
Kind regards,
Mweb Team