I have a connection ...

Hi Leunel, we understand how frustrating this is, especially after making payment and still not having a working connection. That’s certainly not the experience you should be having, and we’re here to get this resolved. Our Sales Team is currently looking into your account to confirm that your payment has been correctly allocated and that your service is fully reactivated on the network. They’ll take the necessary steps to restore your connection as quickly as possible. In the meantime, we recommend refreshing your connection so your router can pick up any updates once the service is reactivated: 

•  Switch your router off 
•  Unplug it for 5–10 minutes 
•  Plug it back in and power it on 
•  Allow a few minutes for it to reconnect 

This step often helps once the account has been updated on the network side. We’re taking full ownership of this and will ensure it’s seen through to resolution. If anything further is needed, our team will guide you directly. Kind regards,
 The Mweb Team