JC
Jean C
1 reviews | Active since Jan 2016
02 Sept 2026, 10:36
I HATE MWeb!
Trying to cancel a debit order with these people is a nightmare. They take my money and respond to none of my requests to cancel. I've tried a phone call, Whatsapp and email.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
02 Sept 2026, 10:43Hi Jean,
We understand how frustrating it has been trying to cancel your debit order after reaching out through multiple channels without getting the resolution you were looking for.We’ve checked the account and it is currently suspended due to an outstanding balance of R39. Please note that the outstanding amount will need to be settled before the cancellation can be processed. Once the balance has been cleared, the cancellation request can be finalised.Kind regards,
The Mweb Team
We understand how frustrating it has been trying to cancel your debit order after reaching out through multiple channels without getting the resolution you were looking for.We’ve checked the account and it is currently suspended due to an outstanding balance of R39. Please note that the outstanding amount will need to be settled before the cancellation can be processed. Once the balance has been cleared, the cancellation request can be finalised.Kind regards,
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 10:43
Official
Hi Jean,
We understand how frustrating it has been trying to cancel your debit order after reaching out through multiple channels without getting the resolution you were looking for.We’ve checked the account and it is currently suspended due to an outstanding balance of R39. Please note that the outstanding amount will need to be settled before the cancellation can be processed. Once the balance has been cleared, the cancellation request can be finalised.Kind regards,
The Mweb Team
We understand how frustrating it has been trying to cancel your debit order after reaching out through multiple channels without getting the resolution you were looking for.We’ve checked the account and it is currently suspended due to an outstanding balance of R39. Please note that the outstanding amount will need to be settled before the cancellation can be processed. Once the balance has been cleared, the cancellation request can be finalised.Kind regards,
The Mweb Team
Best regards,
JC
Jean C's updateReviewer Update
02 Sept 2026, 11:24The cancelation has been made for 3 months in a row! Empty words from a really poorly run company. I will continue to reverse my stop order every month until you action a request initially made over a year ago.
JC
Jean C's update02 Sept 2026, 11:24
Reviewer Update
The cancelation has been made for 3 months in a row! Empty words from a really poorly run company. I will continue to reverse my stop order every month until you action a request initially made over a year ago.
JC
Jean C's updateReviewer Update
02 Sept 2026, 11:36The cancelation has been made for 3 months in a row! Empty words from a really poorly run company. I will continue to reverse my stop order every month until you action a request initially made over a year ago.
JC
Jean C's update02 Sept 2026, 11:36
Reviewer Update
The cancelation has been made for 3 months in a row! Empty words from a really poorly run company. I will continue to reverse my stop order every month until you action a request initially made over a year ago.
Mweb's replyOfficial
02 Sept 2026, 14:18Hi Jean,
We understand how frustrating it is to have requested cancellation repeatedly over several months and still feel that the matter has not been actioned. Having to continue reversing the stop order while waiting for a resolution understandably adds to that frustration.We’ve logged this with our Cancellations Team to investigate the ongoing cancellation concern and review what has happened with the previous requests. The team will assess the account and provide further assistance regarding the cancellation and next steps.Kind regards,
The Mweb Team
We understand how frustrating it is to have requested cancellation repeatedly over several months and still feel that the matter has not been actioned. Having to continue reversing the stop order while waiting for a resolution understandably adds to that frustration.We’ve logged this with our Cancellations Team to investigate the ongoing cancellation concern and review what has happened with the previous requests. The team will assess the account and provide further assistance regarding the cancellation and next steps.Kind regards,
The Mweb Team
Best regards,
Mweb's reply02 Sept 2026, 14:18
Official
Hi Jean,
We understand how frustrating it is to have requested cancellation repeatedly over several months and still feel that the matter has not been actioned. Having to continue reversing the stop order while waiting for a resolution understandably adds to that frustration.We’ve logged this with our Cancellations Team to investigate the ongoing cancellation concern and review what has happened with the previous requests. The team will assess the account and provide further assistance regarding the cancellation and next steps.Kind regards,
The Mweb Team
We understand how frustrating it is to have requested cancellation repeatedly over several months and still feel that the matter has not been actioned. Having to continue reversing the stop order while waiting for a resolution understandably adds to that frustration.We’ve logged this with our Cancellations Team to investigate the ongoing cancellation concern and review what has happened with the previous requests. The team will assess the account and provide further assistance regarding the cancellation and next steps.Kind regards,
The Mweb Team
Best regards,
JC
Jean C's updateReviewer Update
05 Sept 2026, 11:20Guess what? I'm STILL waiting to be contacted by the same department that I have emailed, phoned, and Whatsapped my cancellation to for the last year. What else would I expect?
JC
Jean C's update05 Sept 2026, 11:20
Reviewer Update
Guess what? I'm STILL waiting to be contacted by the same department that I have emailed, phoned, and Whatsapped my cancellation to for the last year. What else would I expect?
Mweb's replyOfficial
07 Sept 2026, 14:56Hello Jean
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 14:56
Official
Hello Jean
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
07 Sept 2026, 14:56Hello Jean
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 14:56
Official
Hello Jean
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
We have logged an urgent follow-up with the team assigned to this query. They are actively investigating the matter and will advise on the way forward ASAP. Call back ref#MWB***3
Kind regards,
The Mweb Team
Best regards,