J
Jennifer
1 reviews | Active since Apr 2026
10 May 2026, 12:03
I had no response si...
I had no response since yesterday about when my account will be activated
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
11 May 2026, 09:43Hi Jennifer,
Waiting without any update on your account activation can be incredibly frustrating, especially when you’re expecting clear communication and progress. We understand how unsettling it is to feel left in the dark, and we recognise the impact this delay has had on your experience.
We’ve requested the team handling activations to urgently follow up on your account and provide you with an email update as soon as possible so you have clarity on the status and next steps. Your feedback around the lack of response has also been shared with our Service Quality Team to help improve communication during the activation process.
If there’s anything further you need assistance with, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
Waiting without any update on your account activation can be incredibly frustrating, especially when you’re expecting clear communication and progress. We understand how unsettling it is to feel left in the dark, and we recognise the impact this delay has had on your experience.
We’ve requested the team handling activations to urgently follow up on your account and provide you with an email update as soon as possible so you have clarity on the status and next steps. Your feedback around the lack of response has also been shared with our Service Quality Team to help improve communication during the activation process.
If there’s anything further you need assistance with, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 May 2026, 09:43
Official
Hi Jennifer,
Waiting without any update on your account activation can be incredibly frustrating, especially when you’re expecting clear communication and progress. We understand how unsettling it is to feel left in the dark, and we recognise the impact this delay has had on your experience.
We’ve requested the team handling activations to urgently follow up on your account and provide you with an email update as soon as possible so you have clarity on the status and next steps. Your feedback around the lack of response has also been shared with our Service Quality Team to help improve communication during the activation process.
If there’s anything further you need assistance with, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
Waiting without any update on your account activation can be incredibly frustrating, especially when you’re expecting clear communication and progress. We understand how unsettling it is to feel left in the dark, and we recognise the impact this delay has had on your experience.
We’ve requested the team handling activations to urgently follow up on your account and provide you with an email update as soon as possible so you have clarity on the status and next steps. Your feedback around the lack of response has also been shared with our Service Quality Team to help improve communication during the activation process.
If there’s anything further you need assistance with, you’re welcome to reach out to us again via Hello Peter, and we’ll be glad to help.
Kind regards,
Mweb Team
Best regards,