I had a wonderful experience

Hi Onalenna, 
We understand how frustrating this situation has been, particularly after being without internet since August, continuing to be billed while the service was unavailable, and then experiencing further delays after cancelling your service. We also recognise the impact this has had on you, especially as you work remotely and need the line released to move to another service provider.Your query has been logged with our Retentions Team under reference MWB***0 for further investigation and assistance with the line release and concerns raised regarding the payments made.Kind regards,
The Mweb Team