I had a fibre outage, I called M-web & the Agent (Michael) assisted me, guiding me to reset the line from my side and his side and my fibre connection was restored

Hello Paul
Thank you for the excellent feedback! 💙 We’re delighted to hear that Michael guided you through the necessary steps and helped restore your fibre connection. It’s great to know the issue was resolved smoothly and that you received the support you needed.

We’ll be sure to share your kind words with Michael and the team. Thank you for choosing Mweb! 👏

A smoother way to stay connected to your service, right from your phone with the Mweb App. Mweb App Guide. Latest app version: 2.1.14.

Kind regards, 
The Mweb Team