S
Sebongile
1 reviews | Active since Jun 2025
29 May 2026, 13:52
I experienced a poor...
I experienced a poor communication from their client service department, they don't update us about planned maintenance outages
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Mweb's replyOfficial
29 May 2026, 14:01Hi Sebongile, we understand your concern regarding the lack of communication around planned maintenance outages. Receiving timely updates about scheduled interruptions is important, especially when connectivity is re**** on for daily activities, work, or study.Your feedback regarding communication and outage notifications has been noted, as clear and proactive updates play an important role in the overall service experience.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply29 May 2026, 14:01
Official
Hi Sebongile, we understand your concern regarding the lack of communication around planned maintenance outages. Receiving timely updates about scheduled interruptions is important, especially when connectivity is re**** on for daily activities, work, or study.Your feedback regarding communication and outage notifications has been noted, as clear and proactive updates play an important role in the overall service experience.Kind regards,
The Mweb Team
The Mweb Team