I don't know if mweb...

Hi Sibusiso,  We understand how frustrating this must have been, especially having to wait on hold while using your own airtime and ultimately not being able to reach an agent before needing to end the call. When you’re trying to get assistance, extended hold times can quickly become both inconvenient and costly. We’d appreciate the opportunity to assist further and look into this for you directly. Please send us a private message with your registered Mweb email address and a brief summary of the issue you were trying to resolve so we can securely verify your details and ensure the correct team assists you further. Kind regards,
 The Mweb Team