TT
Tana T
1 reviews | Active since Jun 2026
09 Jun 2026, 16:34
I dealt with Jermaine for just under 90minutes
I dealt with Jermaine for just under 90minutes. He persevered and eventually worked out what the issue was with my email. Hats off to him - cool and calm on the phone but I reckon he was scratching his head and cursing behind the scene. This problem, between all the troubleshooting over the phone, actually took just over 5hrs in total to sort out, taking into the other calls I made over last few days, to the technical support staff.
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Mweb's replyOfficial
09 Jun 2026, 16:39Hi Tana,
We're delighted to hear that Jermaine stayed committed to resolving the problem and worked through it with patience and determination. The fact that he remained calm, professional, and focused throughout such a lengthy and complex issue speaks volumes about his dedication to helping customers.
We'll be sure to pass your feedback on to Jermaine. Thank you for recognising the effort that went into getting everything working again, and we're pleased that persistence ultimately led to a successful resolution.
Kind regards,
Mweb Team
We're delighted to hear that Jermaine stayed committed to resolving the problem and worked through it with patience and determination. The fact that he remained calm, professional, and focused throughout such a lengthy and complex issue speaks volumes about his dedication to helping customers.
We'll be sure to pass your feedback on to Jermaine. Thank you for recognising the effort that went into getting everything working again, and we're pleased that persistence ultimately led to a successful resolution.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 16:39
Official
Hi Tana,
We're delighted to hear that Jermaine stayed committed to resolving the problem and worked through it with patience and determination. The fact that he remained calm, professional, and focused throughout such a lengthy and complex issue speaks volumes about his dedication to helping customers.
We'll be sure to pass your feedback on to Jermaine. Thank you for recognising the effort that went into getting everything working again, and we're pleased that persistence ultimately led to a successful resolution.
Kind regards,
Mweb Team
We're delighted to hear that Jermaine stayed committed to resolving the problem and worked through it with patience and determination. The fact that he remained calm, professional, and focused throughout such a lengthy and complex issue speaks volumes about his dedication to helping customers.
We'll be sure to pass your feedback on to Jermaine. Thank you for recognising the effort that went into getting everything working again, and we're pleased that persistence ultimately led to a successful resolution.
Kind regards,
Mweb Team