KN
Kulani Ngwenya.khuli
1 reviews | Active since May 2026
05 May 2026, 17:17
I contacted Mweb when my debit order went off because I previously missed payment , when I called I was told I must order a new sim and the payment was for the previous month
I contacted Mweb when my debit order went off because I previously missed payment , when I called I was told I must order a new sim and the payment was for the previous month. A day later I received a message for “order update “ and my wireless internet is connected . Does that make sense?
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Mweb's replyOfficial
06 May 2026, 08:16Hi Kulani, we understand how confusing this must have felt, especially being advised to order a new SIM and then seeing your service come back on shortly after.
We’ve located your account and can confirm your service has been successfully reconnected. Once the outstanding balance was cleared, the service needed to be reinserted on the network to re-establish the connection, this is why you received the “order update” and your internet restored. No new SIM is required.
Everything is now active, and you can continue using your service as normal. If anything changes, we’ll address it without delay.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 May 2026, 08:16
Official
Hi Kulani, we understand how confusing this must have felt, especially being advised to order a new SIM and then seeing your service come back on shortly after.
We’ve located your account and can confirm your service has been successfully reconnected. Once the outstanding balance was cleared, the service needed to be reinserted on the network to re-establish the connection, this is why you received the “order update” and your internet restored. No new SIM is required.
Everything is now active, and you can continue using your service as normal. If anything changes, we’ll address it without delay.
Kind regards,
The Mweb Team
The Mweb Team