AK
Ana K
1 reviews | Active since Nov 2022
21 Apr 2026, 12:17
i cannot cancel my mweb service
If there was a rating of less than 1 star i would give it
I have tried calling Mweb 7 yes 7 times to cancel my service each time i have put the phone down after holding on for yes 55 minutes each time
FIND SOMEONE TO GET HOLD OF ME I WANT TO CANCEL IMMEDIATELY I CANNOT WASTE TIME AND MONEY HOLDING ON FOREVER IT IS A WASTE OF TIME AND MONEY I AM APPALLED AT YOUR SERVICE SORRY SORRY I MEAN LACK OF DAM SERVICE IT CANNOT TAKE THIS AMOUNT OF TIME , ENERGY WASTING TIME TO CANCEL
I WILL STILL TAKE THIS ALL OVER SOCIAL MEDIA DISGUSTING !!!!!!!!!!!!!!!!!!!
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Mweb's replyOfficial
21 Apr 2026, 12:24Hello Ana,
We understand your frustration with the repeated attempts to cancel your service, especially after multiple long hold times without reaching an agent. This level of difficulty when trying to complete a cancellation is understandably extremely frustrating and time-consuming.
We’ve escalated your request and asked the Cancellations Team to urgently reach out to you and assist with processing your cancellation. They will contact you directly to ensure this is handled as quickly as possible.
Kind regards,
Mweb Team
We understand your frustration with the repeated attempts to cancel your service, especially after multiple long hold times without reaching an agent. This level of difficulty when trying to complete a cancellation is understandably extremely frustrating and time-consuming.
We’ve escalated your request and asked the Cancellations Team to urgently reach out to you and assist with processing your cancellation. They will contact you directly to ensure this is handled as quickly as possible.
Kind regards,
Mweb Team
Best regards,
Mweb's reply21 Apr 2026, 12:24
Official
Hello Ana,
We understand your frustration with the repeated attempts to cancel your service, especially after multiple long hold times without reaching an agent. This level of difficulty when trying to complete a cancellation is understandably extremely frustrating and time-consuming.
We’ve escalated your request and asked the Cancellations Team to urgently reach out to you and assist with processing your cancellation. They will contact you directly to ensure this is handled as quickly as possible.
Kind regards,
Mweb Team
We understand your frustration with the repeated attempts to cancel your service, especially after multiple long hold times without reaching an agent. This level of difficulty when trying to complete a cancellation is understandably extremely frustrating and time-consuming.
We’ve escalated your request and asked the Cancellations Team to urgently reach out to you and assist with processing your cancellation. They will contact you directly to ensure this is handled as quickly as possible.
Kind regards,
Mweb Team
Best regards,