hC
helen C
1 reviews | Active since Sept 2014
05 Jul 2015, 11:14
I CANNOT ACCESS MY EMAILS. AGAIN!!!
I CANNOT ACCESS MY EMAILS. THIS IS A RECURRING PROBLEM. THIS TIME IT HAS LASTED FOR OVER 24 HOURS AND THE PROBLEM IS NOT RESOLVED. I SENT AN EMAIL TO MWEB AND AS USUAL GOT A REF NUMBER WHICH MEANS NOTHING TO ME. THE LAST TWO TIMES I GOT A REF NUMBER NOBODY EVER CAME BACK TO ME. THE BASIC MESSAGE CENTER IS HOPELESS. YOU CANNOT EVEN SEND ATTACHMENTS. DO MWEB DESPISE THEIR CUSTOMERS? YOU ARE IN BREACH OF CONTRACT BECAUSE YOU ARE NOT PROVIDING THE SERVICE YOU ARE SUPPOSED TO. ARE YOU IN COMPETITION WITH ESKOM FOR THE LACK OF SERVICE DELIVERY PRIZE?
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Mweb's replyOfficial
06 Jul 2015, 10:10Hello helenclementz,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed as you have managed to read your email after using an alternative browser.
Our email support team has a turn around time and operate Monday - Friday.
For immediate support our ADSL support team can be contacted.
http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed as you have managed to read your email after using an alternative browser.
Our email support team has a turn around time and operate Monday - Friday.
For immediate support our ADSL support team can be contacted.
http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Jul 2015, 10:10
Official
Hello helenclementz,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed as you have managed to read your email after using an alternative browser.
Our email support team has a turn around time and operate Monday - Friday.
For immediate support our ADSL support team can be contacted.
http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed as you have managed to read your email after using an alternative browser.
Our email support team has a turn around time and operate Monday - Friday.
For immediate support our ADSL support team can be contacted.
http://www.mweb.co.za/aboutus/contact-us
Kind regards
MWEB Client Services
Best regards,