L
Leonie
1 reviews | Active since Aug 2026
25 Aug 2026, 08:18
I called today, as my Fibre, internet was not connecting
I called today, as my Fibre, internet was not connecting. I went through to the incorrect department, was helped by Noel, he referred me to ISP, stating he would prefer them check before just sending someone and being charged call out fees. The next guy was checking systems and keeping conversations up until he received the result and explained in such a way I could understand. It was good service, well mannered staff, patient and also informative
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Mweb's replyOfficial
25 Aug 2026, 08:34Morning Leonie
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Noel and the team handled your fibre connectivity issue with patience, professionalism and care.It’s especially encouraging to know that the checks were completed thoroughly before a call-out was considered, and that the outcome was explained clearly and in a way that made sense to you. That level of ownership and communication is exactly the experience we aim to provide.We’ll make sure Noel and the team receive your recognition. You can also manage your Mweb services conveniently through the Mweb app, keeping your account and services within easy reach. 📱Thank you for choosing Mweb. 💙
Kind regards,
The Mweb Team
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Noel and the team handled your fibre connectivity issue with patience, professionalism and care.It’s especially encouraging to know that the checks were completed thoroughly before a call-out was considered, and that the outcome was explained clearly and in a way that made sense to you. That level of ownership and communication is exactly the experience we aim to provide.We’ll make sure Noel and the team receive your recognition. You can also manage your Mweb services conveniently through the Mweb app, keeping your account and services within easy reach. 📱Thank you for choosing Mweb. 💙
Kind regards,
The Mweb Team
Mweb's reply25 Aug 2026, 08:34
Official
Morning Leonie
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Noel and the team handled your fibre connectivity issue with patience, professionalism and care.It’s especially encouraging to know that the checks were completed thoroughly before a call-out was considered, and that the outcome was explained clearly and in a way that made sense to you. That level of ownership and communication is exactly the experience we aim to provide.We’ll make sure Noel and the team receive your recognition. You can also manage your Mweb services conveniently through the Mweb app, keeping your account and services within easy reach. 📱Thank you for choosing Mweb. 💙
Kind regards,
The Mweb Team
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Noel and the team handled your fibre connectivity issue with patience, professionalism and care.It’s especially encouraging to know that the checks were completed thoroughly before a call-out was considered, and that the outcome was explained clearly and in a way that made sense to you. That level of ownership and communication is exactly the experience we aim to provide.We’ll make sure Noel and the team receive your recognition. You can also manage your Mweb services conveniently through the Mweb app, keeping your account and services within easy reach. 📱Thank you for choosing Mweb. 💙
Kind regards,
The Mweb Team