C
Cyril
1 reviews | Active since Jun 2026
08 Jun 2026, 21:01
I called on 2 occasions
I called on 2 occasions. On both, my call was not answered and both calls cut off after approx 40 minutes. Carlo was helpful and I hope will be successful in sorting out my query
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Replies (1)
Mweb's replyOfficial
09 Jun 2026, 09:23Hi Cyril,
We understand how frustrating it must be to spend so much time on calls without getting through, especially when you need assistance. Situations like this can make it feel like your time and effort are not being valued. We never want our customers to feel unheard or frustrated when trying to reach us for support.
We also appreciate you highlighting the assistance you received from Carlo, and it’s good to hear that he was helpful. At the same time, your overall experience clearly fell short of the level of accessibility and consistency we aim to provide.
Your feedback has been shared with our Customer Journey Team for review and improvement. We remain dedicated towards meeting clients expectations.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time on calls without getting through, especially when you need assistance. Situations like this can make it feel like your time and effort are not being valued. We never want our customers to feel unheard or frustrated when trying to reach us for support.
We also appreciate you highlighting the assistance you received from Carlo, and it’s good to hear that he was helpful. At the same time, your overall experience clearly fell short of the level of accessibility and consistency we aim to provide.
Your feedback has been shared with our Customer Journey Team for review and improvement. We remain dedicated towards meeting clients expectations.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 09:23
Official
Hi Cyril,
We understand how frustrating it must be to spend so much time on calls without getting through, especially when you need assistance. Situations like this can make it feel like your time and effort are not being valued. We never want our customers to feel unheard or frustrated when trying to reach us for support.
We also appreciate you highlighting the assistance you received from Carlo, and it’s good to hear that he was helpful. At the same time, your overall experience clearly fell short of the level of accessibility and consistency we aim to provide.
Your feedback has been shared with our Customer Journey Team for review and improvement. We remain dedicated towards meeting clients expectations.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time on calls without getting through, especially when you need assistance. Situations like this can make it feel like your time and effort are not being valued. We never want our customers to feel unheard or frustrated when trying to reach us for support.
We also appreciate you highlighting the assistance you received from Carlo, and it’s good to hear that he was helpful. At the same time, your overall experience clearly fell short of the level of accessibility and consistency we aim to provide.
Your feedback has been shared with our Customer Journey Team for review and improvement. We remain dedicated towards meeting clients expectations.
Kind regards,
Mweb Team
Best regards,