TB
Twee B
1 reviews | Active since Jul 2021
05 Sept 2026, 16:05
I called Mweb yester...
I called Mweb yesterday 3 times no answer.. today I called again and waited for 47 minutes still no answer … I tried the online help no help .. left msg on FB on answer and tried my luck this afternoon and eventually after 14mins I got a very nice guy Lyle who was extremely helpful .. personally I think Mweb is useless and should have better client assistance people and at least have some form of call back response in place
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Mweb's replyOfficial
07 Sept 2026, 09:54Hi Twee,
We understand how frustrating it must have been to make multiple attempts to contact us across different channels without receiving the assistance you needed. When customers reach out for support, they should feel confident that help is readily available, and we can appreciate how these delays may have left you feeling unsupported.It's encouraging to hear that Lyle was able to assist you once you got through, and we'll ensure that recognition for his helpful and professional service is shared with the relevant team.Your feedback regarding our contact centre wait times, support accessibility, and the suggestion of a callback option has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours plays an important role in helping us identify opportunities to enhance the customer experience.Should you need any further assistance, you're welcome to send us a direct message via Hello Peter with the relevant details, and we'll be happy to investigate further.
Kind regards,
Mweb Team
We understand how frustrating it must have been to make multiple attempts to contact us across different channels without receiving the assistance you needed. When customers reach out for support, they should feel confident that help is readily available, and we can appreciate how these delays may have left you feeling unsupported.It's encouraging to hear that Lyle was able to assist you once you got through, and we'll ensure that recognition for his helpful and professional service is shared with the relevant team.Your feedback regarding our contact centre wait times, support accessibility, and the suggestion of a callback option has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours plays an important role in helping us identify opportunities to enhance the customer experience.Should you need any further assistance, you're welcome to send us a direct message via Hello Peter with the relevant details, and we'll be happy to investigate further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 09:54
Official
Hi Twee,
We understand how frustrating it must have been to make multiple attempts to contact us across different channels without receiving the assistance you needed. When customers reach out for support, they should feel confident that help is readily available, and we can appreciate how these delays may have left you feeling unsupported.It's encouraging to hear that Lyle was able to assist you once you got through, and we'll ensure that recognition for his helpful and professional service is shared with the relevant team.Your feedback regarding our contact centre wait times, support accessibility, and the suggestion of a callback option has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours plays an important role in helping us identify opportunities to enhance the customer experience.Should you need any further assistance, you're welcome to send us a direct message via Hello Peter with the relevant details, and we'll be happy to investigate further.
Kind regards,
Mweb Team
We understand how frustrating it must have been to make multiple attempts to contact us across different channels without receiving the assistance you needed. When customers reach out for support, they should feel confident that help is readily available, and we can appreciate how these delays may have left you feeling unsupported.It's encouraging to hear that Lyle was able to assist you once you got through, and we'll ensure that recognition for his helpful and professional service is shared with the relevant team.Your feedback regarding our contact centre wait times, support accessibility, and the suggestion of a callback option has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours plays an important role in helping us identify opportunities to enhance the customer experience.Should you need any further assistance, you're welcome to send us a direct message via Hello Peter with the relevant details, and we'll be happy to investigate further.
Kind regards,
Mweb Team
Best regards,