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Temitope O
1 reviews | Active since Oct 2019
28 Feb 2026, 12:40
I arranged with Mweb weeks in advance to relocate my fibre service to my new address, giving ample time to deactivate the previous tenant’s line and ensure a seamless activation
I arranged with Mweb weeks in advance to relocate my fibre service to my new address, giving ample time to deactivate the previous tenant’s line and ensure a seamless activation. Despite this, I moved in today and the internet is still not active.
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Temitope O's updateReviewer Update
28 Feb 2026, 12:52Move completed but fibre still inactive – unacceptable service
I arranged with Mweb weeks in advance to relocate my fibre service to my new address, giving ample time to deactivate the previous tenant’s line and ensure a seamless activation.
Despite this, I moved in today and the internet is still not active.
I am now being told that the previous tenant’s service has not been deactivated — something that should have been resolved long before my move-in date. Multiple consultants were unable to provide clear answers, and the last agent I spoke to simply stated the line would not be activated today and then ended the call while I was still speaking.
The lack of preparation, poor communication, and dismissive customer service I have experienced is extremely disappointing.
I work from home and planned my move around having connectivity. Being left without internet after providing sufficient notice reflects a serious breakdown in service.
This matter requires urgent escalation and resolution today.
Required action: • Immediate deactivation of the previous tenant’s line
• Activation of my fibre service today
• Direct feedback from a supervisor or technical team
I arranged with Mweb weeks in advance to relocate my fibre service to my new address, giving ample time to deactivate the previous tenant’s line and ensure a seamless activation.
Despite this, I moved in today and the internet is still not active.
I am now being told that the previous tenant’s service has not been deactivated — something that should have been resolved long before my move-in date. Multiple consultants were unable to provide clear answers, and the last agent I spoke to simply stated the line would not be activated today and then ended the call while I was still speaking.
The lack of preparation, poor communication, and dismissive customer service I have experienced is extremely disappointing.
I work from home and planned my move around having connectivity. Being left without internet after providing sufficient notice reflects a serious breakdown in service.
This matter requires urgent escalation and resolution today.
Required action: • Immediate deactivation of the previous tenant’s line
• Activation of my fibre service today
• Direct feedback from a supervisor or technical team
TO
Temitope O's update28 Feb 2026, 12:52
Reviewer Update
Move completed but fibre still inactive – unacceptable service
I arranged with Mweb weeks in advance to relocate my fibre service to my new address, giving ample time to deactivate the previous tenant’s line and ensure a seamless activation.
Despite this, I moved in today and the internet is still not active.
I am now being told that the previous tenant’s service has not been deactivated — something that should have been resolved long before my move-in date. Multiple consultants were unable to provide clear answers, and the last agent I spoke to simply stated the line would not be activated today and then ended the call while I was still speaking.
The lack of preparation, poor communication, and dismissive customer service I have experienced is extremely disappointing.
I work from home and planned my move around having connectivity. Being left without internet after providing sufficient notice reflects a serious breakdown in service.
This matter requires urgent escalation and resolution today.
Required action: • Immediate deactivation of the previous tenant’s line
• Activation of my fibre service today
• Direct feedback from a supervisor or technical team
I arranged with Mweb weeks in advance to relocate my fibre service to my new address, giving ample time to deactivate the previous tenant’s line and ensure a seamless activation.
Despite this, I moved in today and the internet is still not active.
I am now being told that the previous tenant’s service has not been deactivated — something that should have been resolved long before my move-in date. Multiple consultants were unable to provide clear answers, and the last agent I spoke to simply stated the line would not be activated today and then ended the call while I was still speaking.
The lack of preparation, poor communication, and dismissive customer service I have experienced is extremely disappointing.
I work from home and planned my move around having connectivity. Being left without internet after providing sufficient notice reflects a serious breakdown in service.
This matter requires urgent escalation and resolution today.
Required action: • Immediate deactivation of the previous tenant’s line
• Activation of my fibre service today
• Direct feedback from a supervisor or technical team