JOj
Julie Orororo-Phiri julie.orororophiri.ia
1 reviews | Active since Oct 2024
01 Jun 2026, 19:18
I arranged with Mweb to collect their router when I cancelled the services as I was moving houses
I arranged with Mweb to collect their router when I cancelled the services as I was moving houses. They never called to arrange for the router collection and after 2 months, they charged me for the router. I dont understand why I should be the one paying for their incompetence
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Mweb's replyOfficial
02 Jun 2026, 09:08Hi Julie,
We can understand your frustration. From your side, you followed the correct cancellation process, agreed to a router collection, and expected Mweb to arrange the pickup—so being charged after two months without any contact understandably feels unfair.
A follow-up has been submitted to our Technical Hardware Team to review the router collection request linked to your cancellation. They will check the original arrangement, confirm why collection was not actioned, and verify the associated hardware charge on your account.
Once the review is complete, the team will come back with clear feedback on the collection status and the billing for the router so this can be properly resolved.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 09:08
Official
Hi Julie,
We can understand your frustration. From your side, you followed the correct cancellation process, agreed to a router collection, and expected Mweb to arrange the pickup—so being charged after two months without any contact understandably feels unfair.
A follow-up has been submitted to our Technical Hardware Team to review the router collection request linked to your cancellation. They will check the original arrangement, confirm why collection was not actioned, and verify the associated hardware charge on your account.
Once the review is complete, the team will come back with clear feedback on the collection status and the billing for the router so this can be properly resolved.
Kind regards,
The Mweb Team
The Mweb Team