I app**** for fibre through Mweb installation was done 5 days ago I'm trying to find out when it will be activated

I app**** for fibre through Mweb installation was done 5 days ago I'm trying to find out when it will be activated. Called and held on for nearly 15 minutes until I put the phone done. Then chatted online and eventually gave up after waiting for over an hour and still not getting any assistance