1 reviews | Active since May 2026
I app**** and paid for Mweb Fibre activation on an existing Openserve fibre line at my property
I app**** and paid for Mweb Fibre activation on an existing Openserve fibre line at my property. The physical fibre installation was completed years ago, and I clearly informed Mweb that only service activation was required. The issue is that Mweb keeps rejecting the order, claiming the B-number is incorrect or belongs to another ISP. However, Openserve confirmed that the B-number Mweb is using is linked to a different property and not my address. Openserve also verified, using a photo of my ONT, that no B-number is currently associated with my ONT serial number. Openserve advised that Mweb, as the provisioning ISP, must submit a request to create and map a new B-number to my ONT. Despite being provided with this information and the ONT details multiple times, Mweb has failed to escalate the matter correctly. I have already paid for the service but remain without internet while being repeatedly referred between Mweb and Openserve, with no resolution.
We understand how frustrating it must be to have already gone through the activation process, provided all the required details, and still be without a working service. Being passed between teams without progress can be very discouraging, especially after making payment.
This situation has not met the smooth and seamless activation experience we aim to provide, particularly when the correct information has already been shared.
We have requested the team handling activations to urgently follow up on your case and ensure the B‑number creation and mapping is handled correctly with Openserve. They have also been asked to provide you with direct email feedback as soon as there is progress, so you are kept fully informed without needing to chase updates.
Your feedback has been shared with our Service Quality Team for review and improvement, as ensuring accurate handling of provisioning requests and better coordination is a key priority.
If you like any additional assistance, please send us a direct message on Hello Peter, and we’ll ensure your case continues to receive focused attention.
We will continue to drive this internally to ensure your service is activated and that you receive the connection you’ve been waiting for without further delays.
Kind regards,
Mweb Team
We understand how frustrating it must be to have already gone through the activation process, provided all the required details, and still be without a working service. Being passed between teams without progress can be very discouraging, especially after making payment.
This situation has not met the smooth and seamless activation experience we aim to provide, particularly when the correct information has already been shared.
We have requested the team handling activations to urgently follow up on your case and ensure the B‑number creation and mapping is handled correctly with Openserve. They have also been asked to provide you with direct email feedback as soon as there is progress, so you are kept fully informed without needing to chase updates.
Your feedback has been shared with our Service Quality Team for review and improvement, as ensuring accurate handling of provisioning requests and better coordination is a key priority.
If you like any additional assistance, please send us a direct message on Hello Peter, and we’ll ensure your case continues to receive focused attention.
We will continue to drive this internally to ensure your service is activated and that you receive the connection you’ve been waiting for without further delays.
Kind regards,
Mweb Team