I am writing to express my disappointment with the handling of my fibre‑internet request X***9 which was submitted on 29

I am writing to express my disappointment with the handling of my fibre‑internet request X***9 which was submitted on 29.10.2025 and has still not been actioned. Despite numerous follow‑up calls and emails, the installation remains pending with no clear timeline provided. This prolonged delay has caused significant inconvenience for my [home/office] and has left me questioning the reliability of your service.