I am using a Telkom sim card on the Mweb product, the signal is bad, I can't even watch TV or use my phone, I think I need to use a different network

 

Hello Levy,

We completely understand how frustrating it can be when your internet speeds are not performing as expected, especially when it affects streaming, browsing, or using multiple devices at the same time. Experiencing interruptions or slow speeds can be very disruptive, and it’s understandable that this has been disappointing. Your feedback is important, and we appreciate you sharing your experience so it can be addressed. 

After reviewing your account, it appears your service is currently throttled. On the Telkom LTE 20Mbps Uncapped plan, the first 500GB of data each month is provided at speeds of up to 20Mbps, the next 50GB is at up to 4Mbps, and any data used beyond that is limited to 2Mbps. At this moment, your speeds are currently reduced to 4Mbps, which explains the difficulties you’re experiencing. Multiple devices sharing this speed can also result in an even slower experience. Once the new month begins, your speeds will reset to their normal allocation. 

If you still require further assistance, please send a direct message on Hello Peter with a brief description of the support you need. The team will review your account and provide personalised guidance to ensure you’re able to enjoy the speeds included in your plan.

We value your experience and your feedback has also been shared with the service quality team to help improve our processes and support for all customers.

Kind regards,
MWEB Team