I am totally appalled at the after service from MWeb

Hi Verna, thank you for sharing this, it’s completely understandable how frustrating this experience has been, especially after multiple follow-ups, a duplicate billing issue, and no clear resolution or response to previous communication.An escalation has now been submitted directly to the billing team for urgent attention. They will review the duplicate charges as well as the prior refund commitments to ensure the matter is properly resolved.To help speed up the process, it’s important that all previous email correspondence is included in the escalation thread so the billing team has full context of what has already been discussed and actioned. This helps avoid delays and repeated back-and-forth.This matter is being prioritised, and a direct update will be provided once the billing team has completed their investigation and next steps are confirmed.Kind regards,
 The Mweb Team