R
Rozetta
1 reviews | Active since Sept 2026
11 Sept 2026, 16:22
I am struggling from...
I am struggling from 8h00 this morning to get some assistance till now 4h20 nothing
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Replies (1)
Mweb's replyOfficial
11 Sept 2026, 16:36Hi Rozetta,
We understand how frustrating it must have been to spend so much time trying to get assistance for your new service and still not have a working connection. When you're excited to get connected, this is certainly not the experience we want our customers to have.We're here to help. Having reviewed the service, we can confirm that it is active, and we do not currently see any reason why the connection should not be working.
As a first step, please try rebooting both the Vumatel ONT/router. Once the devices has fully restarted, please confirm:
If you are still unable to connect, please send us a private message with the following information:
This will help us determine the best way forward and perform further checks on the service.
We remain committed to ensuring you receive the assistance and support needed to get connected.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend so much time trying to get assistance for your new service and still not have a working connection. When you're excited to get connected, this is certainly not the experience we want our customers to have.We're here to help. Having reviewed the service, we can confirm that it is active, and we do not currently see any reason why the connection should not be working.
As a first step, please try rebooting both the Vumatel ONT/router. Once the devices has fully restarted, please confirm:
- Whether you are able to see and connect to the WiFi network name.
- What happens when you attempt to connect.
If you are still unable to connect, please send us a private message with the following information:
- The WiFi name you are seeing on your devices.
- The router serial number.
- What the PON and LOS lights are doing on the ONT.
This will help us determine the best way forward and perform further checks on the service.
We remain committed to ensuring you receive the assistance and support needed to get connected.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 Sept 2026, 16:36
Official
Hi Rozetta,
We understand how frustrating it must have been to spend so much time trying to get assistance for your new service and still not have a working connection. When you're excited to get connected, this is certainly not the experience we want our customers to have.We're here to help. Having reviewed the service, we can confirm that it is active, and we do not currently see any reason why the connection should not be working.
As a first step, please try rebooting both the Vumatel ONT/router. Once the devices has fully restarted, please confirm:
If you are still unable to connect, please send us a private message with the following information:
This will help us determine the best way forward and perform further checks on the service.
We remain committed to ensuring you receive the assistance and support needed to get connected.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend so much time trying to get assistance for your new service and still not have a working connection. When you're excited to get connected, this is certainly not the experience we want our customers to have.We're here to help. Having reviewed the service, we can confirm that it is active, and we do not currently see any reason why the connection should not be working.
As a first step, please try rebooting both the Vumatel ONT/router. Once the devices has fully restarted, please confirm:
- Whether you are able to see and connect to the WiFi network name.
- What happens when you attempt to connect.
If you are still unable to connect, please send us a private message with the following information:
- The WiFi name you are seeing on your devices.
- The router serial number.
- What the PON and LOS lights are doing on the ONT.
This will help us determine the best way forward and perform further checks on the service.
We remain committed to ensuring you receive the assistance and support needed to get connected.
Kind regards,
Mweb Team
Best regards,