I AM NOW FED UP AND NEED URGENT ANSWERS

To whom It may concern

I AM REALLY FED UP NOW.

Can someone please assist me we are trying to run a business and since last year December our Wifi is not what it use to be as we are paying for a 4mb/ps line if we get 1mb/ps it is allot. I have made calls for the line to be retested and they reset my line on their side all is well for about 2 - 4 hours then we are back to where we were. How can we pay for something we are not getting. On my last call I wanted to obtain my online username and password so I can manage my account they sent me a form I completed it, received the email that they will get back to me within an hour, 2 days later I phoned again and asked them what is happening they logged the cell phone number for the one time pin gave me a user name and password it did not work so back to square one

REALLY PEOPLE WE ARE TRYING TO RUN A BUSINESS HERE GET BACK TO ME WITH ANSWERS OR I HAVE NO CHOICE AS TO TERMINATE THE SERVICE AFTER 6 YEARS

THANKS