1 reviews | Active since Sept 2016
I am going to throttle someone.....
<p>I pay for an UNCAPPED 4mb line. What do I get towards the end of the month...........not more then 200kb per second. So phoned good old Mweb, and chap tells me.....wow...you have been downloading quite a bit mam. We decided to throttle you. At this stage I would like to throttle MWEB. If I wanted capped I wouldve signed up. I didnt though, so what gives you the right to decide when enough is enough. I run a business and I need to download alot of huge files. I have now decided to go to a competitor rather then stay with you guys. Get out the Kleenex MWEB, because after 11 years of being your faithfull paying client, I am saying cherio to your **** service and attitude. What I am really really looking forward to now, is your generic response............... </p>
Good day chencund
Your concerns have been escalated and heard. As per the conversation you had with our technical consultant the threshlod and throttling has been explained. The account holder signed up for the 4MB Standard package.
We do have Premium packages which has higher thresholds. This is an option and not a must to upgrade to whereas managing your usage will keep you from being speed limited.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Good day chencund
Your concerns have been escalated and heard. As per the conversation you had with our technical consultant the threshlod and throttling has been explained. The account holder signed up for the 4MB Standard package.
We do have Premium packages which has higher thresholds. This is an option and not a must to upgrade to whereas managing your usage will keep you from being speed limited.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services