I am extremely frustrated with the service I’ve received from MWEB

I am extremely frustrated with the service I’ve received from MWEB. My account has now been terminated for the second time, despite me continuing to make my monthly payments. Trying to resolve this has been incredibly difficult — call waiting times are excessive, and calls often get disconnected before resolving the matter. The live chat is no better, with hours of waiting just to be connected to an agent. I was initially charged an early termination fee, which was later reversed on my statement. Naturally, I assumed this meant the issue had been resolved, so I continued paying my monthly subscription as normal. However, my account was still terminated again, and I am now being charged an order processing fee to get reconnected for something that was not my fault. This entire situation has caused unnecessary inconvenience and wasted a significant amount of my time trying to get it sorted out. I expected far better service and communication. This experience has been disappointing, to say the least.