I am extremely disappointed with the service I received from Mweb

I am extremely disappointed with the service I received from Mweb. My internet has been down, and I tried using their Live Chat option to get assistance. Unfortunately, I have been waiting for over an hour without any response, completely ignored the whole time. The issue remains unresolved, and the lack of support is unacceptable. As a customer, I expect quicker response times and a proper resolution when there are service interruptions.