SF
Shirlene F
1 reviews | Active since Sept 2026
12 Sept 2026, 13:02
I am disappointed with Mweb not being able to assist me,a pensioner, to downgrade to a cheaper option than I am currently using
I am disappointed with Mweb not being able to assist me,a pensioner, to downgrade to a cheaper option than I am currently using. Affordability is a major concern at this stage.
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Replies (1)
Mweb's replyOfficial
14 Sept 2026, 10:06Hi Shirlene,
We understand how important affordability is, especially when you’re looking to reduce your monthly costs. We recognise your disappointment at not being able to get assistance with moving to a more affordable option.
We understand how important affordability is, especially when you’re looking to reduce your monthly costs. We recognise your disappointment at not being able to get assistance with moving to a more affordable option.
An escalation has been submitted to the relevant team regarding your downgrade request so that they can review the available options and assist you further.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 10:06
Official
Hi Shirlene,
We understand how important affordability is, especially when you’re looking to reduce your monthly costs. We recognise your disappointment at not being able to get assistance with moving to a more affordable option.
We understand how important affordability is, especially when you’re looking to reduce your monthly costs. We recognise your disappointment at not being able to get assistance with moving to a more affordable option.
An escalation has been submitted to the relevant team regarding your downgrade request so that they can review the available options and assist you further.
Kind regards,
The Mweb Team
The Mweb Team