I am already disappointed with your service before getting to experience it

Hello  Happiness. 

We hear how disappointing this is, especially after waiting over three weeks with payment already processed and still no delivery of your router and SIM. That’s not the onboarding experience you should expect. We’ve escalated this to the team that manages LTE hardware deliveries. They will follow up with the courier and send you the waybill via SMS/email so you can track the delivery. What happens next 

•  Courier status will be confirmed and prioritised 
•  Tracking details will be shared with you 
•  Delivery will be expedited where possible 

Your feedback is noted, and this is being treated with urgency to get you connected as quickly as possible. 

Kind regards, 
The Mweb Team