I am a new customer I did only join mweb on Friday
<p>So I did have a adsl line got my data part form axxess so my son told me to cancel my data by axxess and jon mweb because tey r better so on Friday o go on to your website I see a product I like and that was the 150Gb for R145 for 12 ; mouth's and you get a free router i was happy with this and wanted to know more so I did open the online chat on your website I talked to a agent and when I asked the agent if I can change well in the contract to uncapped the agent did say yes because I was planning on going uncapped in the future and then I told the agent I wanna join and the agent told me I can call your sales team or join online so I opened my account by your call centre on this past Friday everything went well P got the router today so me and my son got talking and we did co!e to the conclusion uncapped would be better so I called in to ask them to change me to uncapped as I was happy to stll stay in my 12 mouth contract but I was told no I can't do that because then I'll have to pay full price for the router and MWEB don't allow you to change well in a contract. This is not my fault I got with.info form the person who I did have a online chat with on mweb website if I did kow this I would have never signed up the router i got to day was never opened its stll in its original packaging come get your. Router as I want to cancel because I am a new customer and I get worg information n no one wants to help me if you wanna get a hold of me you can call my son he is also a contact under my account hes number is ********** 678 as I am at work in the day I am very unhappy i have only been with mweb for 5 days and now there is a problem if this problem can't be fixed then cancel my account and come get your router and I'll go back to axxess this is unacceptable</p>
Good day Nashireen22
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
Tried your son's number also registered on the account but his cell just rings.
Kind regards
MWEB Client Services
Good day Nashireen22
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered, please call us and provide an alternate contact number in order for us to assist you or a convenient time for us to contact you.
Tried your son's number also registered on the account but his cell just rings.
Kind regards
MWEB Client Services
