S
Sharon
1 reviews | Active since Apr 2026
03 Apr 2026, 11:34
I am 73 years old
I am 73 years old. I app**** for uncapped fibre the evening of 24 March 2026 including installation, at R669 month to month. It is the 2nd April 2026. My account is in 30 days arrears. I received the router yesterday and a what's app message saying I need to install myself by plugging into a box on the wall. The "box" was never installed. No installation is done. I am not going to pay for half a service as you are already demanding the full amount. App and WhatsApp not user friendly. Nobody responds. Please complete my installation as per the order. VERY BAD customer service.
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Replies (3)
Mweb's replyOfficial
07 Apr 2026, 08:51Good morning, Sharon,
We noticed a few messages over the Easter weekend might not have received a response. Mweb is dedicated to ensuring every customer receives timely and helpful support.
This is an automated follow-up to confirm we’re here for you. Please reach out via private message for any further assistance, and we’ll get back to you ASAP.
Kind regards,
The Mweb Team
We noticed a few messages over the Easter weekend might not have received a response. Mweb is dedicated to ensuring every customer receives timely and helpful support.
This is an automated follow-up to confirm we’re here for you. Please reach out via private message for any further assistance, and we’ll get back to you ASAP.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply07 Apr 2026, 08:51
Official
Good morning, Sharon,
We noticed a few messages over the Easter weekend might not have received a response. Mweb is dedicated to ensuring every customer receives timely and helpful support.
This is an automated follow-up to confirm we’re here for you. Please reach out via private message for any further assistance, and we’ll get back to you ASAP.
Kind regards,
The Mweb Team
We noticed a few messages over the Easter weekend might not have received a response. Mweb is dedicated to ensuring every customer receives timely and helpful support.
This is an automated follow-up to confirm we’re here for you. Please reach out via private message for any further assistance, and we’ll get back to you ASAP.
Kind regards,
The Mweb Team
Best regards,
S
Sharon's updateReviewer Update
15 Apr 2026, 18:20To date, not even 3 weeks from date of order, my service was not installed. I got responses a day later to whatapp messages. I was more than 30 days in arrears for R2 500 plus from a total of R249 connection and R669/month, pro rata at this stage. Still not connected or called. I have subsequently CANCELLED THE ORDER yesterday as I have not received what I ordered. The WORST SERVICE EVER. Please collect your router at your own cost. Please DO NOT DEBIT MY ACCOUNT, REMOVE ALL MY PERSONAL DETAILS FROM YOUR SYSTEM. Thank you
S
Sharon's update15 Apr 2026, 18:20
Reviewer Update
To date, not even 3 weeks from date of order, my service was not installed. I got responses a day later to whatapp messages. I was more than 30 days in arrears for R2 500 plus from a total of R249 connection and R669/month, pro rata at this stage. Still not connected or called. I have subsequently CANCELLED THE ORDER yesterday as I have not received what I ordered. The WORST SERVICE EVER. Please collect your router at your own cost. Please DO NOT DEBIT MY ACCOUNT, REMOVE ALL MY PERSONAL DETAILS FROM YOUR SYSTEM. Thank you
Mweb's replyOfficial
16 Apr 2026, 09:57Hi Sharon, we can understand your frustration, especially given the delays in installation, lack of timely updates, and not receiving the service as expected within the agreed timeframe. We want to confirm that an escalation has been submitted to our Zoom Fibre team to urgently review the order and the concerns raised, including the installation delay and service status. We also acknowledge your instruction regarding cancellation and billing. This has been noted and will be handled by the relevant team in line with the current order status and account review process. Kindly allow the team time to complete the escalation review and revert with feedback. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply16 Apr 2026, 09:57
Official
Hi Sharon, we can understand your frustration, especially given the delays in installation, lack of timely updates, and not receiving the service as expected within the agreed timeframe. We want to confirm that an escalation has been submitted to our Zoom Fibre team to urgently review the order and the concerns raised, including the installation delay and service status. We also acknowledge your instruction regarding cancellation and billing. This has been noted and will be handled by the relevant team in line with the current order status and account review process. Kindly allow the team time to complete the escalation review and revert with feedback. Kind regards,
The Mweb Team
The Mweb Team
Best regards,