1 reviews | Active since Jul 2011
HOW MANY COMPLAINTS NEEDED TO GET SOMEWHERE??
Unfortunately NOTHING has been resolved since my last complaint. I get told to log onto the Mweb app to get help through their chat bot, yet I am yet to receive a response from the Mweb chat. It is beyond pathetic and so ridiculous that a company couldn't be bothered to make MORE effort to assist a customer of over 35 years. Even after so many complaints I have lost count! I am beyond angry and frustrated with the entire situation, lack of customer service and their lack of care in this ongoing issue.
Their social media teams are beyond useless and whom ever is responding on Hello Peter is just as bad. I HAVE GOTTEN NO WHERE!
I have sent my details to Mweb to request them to CALL ME, to tell them that I cannot call them (BECAUSE NO ONE ANSWERS!!) and definitely NOT have me contact them via their chat service WHICH IS NON EXISTENT.
I have a problem with email, I simply need someone to assist me to sort it out. I do not understand why this is such an impossible task? I do not want more "back and forward" messages, I would like to resolve the issue with one phone call where by I do not have to call YOU MWEB.
You have my details, you have my complaints, you have the issue that needs to be addressed, please can someone get in touch and schedule a time where YOU MWEB WILL CALL ME so I can sort out my email issues, PLEASE!
The Mweb Team
The Mweb Team
