LH
Lynn H

1 reviews | Active since Jul 2011

18 Apr 2026, 00:54

HOW MANY COMPLAINTS NEEDED TO GET SOMEWHERE??

Unfortunately NOTHING has been resolved since my last complaint. I get told to log onto the Mweb app to get help through their chat bot, yet I am yet to receive a response from the Mweb chat. It is beyond pathetic and so ridiculous that a company couldn't be bothered to make MORE effort to assist a customer of over 35 years. Even after so many complaints I have lost count! I am beyond angry and frustrated with the entire situation, lack of customer service and their lack of care in this ongoing issue.

Their social media teams are beyond useless and whom ever is responding on Hello Peter is just as bad. I HAVE GOTTEN NO WHERE!

I have sent my details to Mweb to request them to CALL ME, to tell them that I cannot call them (BECAUSE NO ONE ANSWERS!!) and definitely NOT have me contact them via their chat service WHICH IS NON EXISTENT.

I have a problem with email, I simply need someone to assist me to sort it out. I do not understand why this is such an impossible task? I do not want more "back and forward" messages, I would like to resolve the issue with one phone call where by I do not have to call YOU MWEB.

You have my details, you have my complaints, you have the issue that needs to be addressed, please can someone get in touch and schedule a time where YOU MWEB WILL CALL ME so I can sort out my email issues, PLEASE!

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Replies (1)
Mweb
Mweb's reply20 Apr 2026, 08:28
Official
Hi Lynn,  we understand how frustrating this ongoing experience has been, especially after multiple attempts to get support without a clear resolution on your email issue. To get this properly picked up and directed to the right team for urgent follow-up, please send us a private message here with the email address affected and a brief description of the issue you’re experiencing. This will allow the matter to be correctly logged and prioritised so it can be actioned without further delay. Kind regards,
 The Mweb Team