How long does an address change over have to take to activate your fibre??

We logged our move online on the 1st of August 2024. We moved on the 2nd. Supposedly it would have taken 24hours to be activated and our fibre would be up and running. Saturday we phoned again, problem is not on Evotel's side but ons Mweb's side. Yesterday we phoned, they kept cutting our calls and no answer to our problem. Today is exactly the same issue. What is going on Mweb??? Is this the ****py service you provide?