JH
Junaid H
1 reviews | Active since Dec 2020
01 Apr 2026, 15:35
How is this business still operational
To whom this may concern, I need someone senior to call me ASAP. After waiting for 2 hours on the line your agents cut me off. You are double billing me for months and need my reimbur*****t and your reviews speak volumes which is pathetic. I suggest you refund me and cancel of my services. This is ongoing issues and frustration with you as my ISP. Hopefully your CEO is reviewing these comments and strategically you don’t have a plan. Shameful!
Helpful (0)
Replies (16)0
Replies (16)
Mweb's replyOfficial
01 Apr 2026, 15:56Hello Junaid ,
It’s completely understandable how upsetting and stressful this situation has been. Experiencing double billing for months, waiting for hours on the line without resolution, and still facing ongoing account issues is understandably very frustrating. The impact on your time and finances is sincerely acknowledged.
Your case has been escalated to the Finance Team, who will review the account thoroughly and reach out directly to provide guidance and the necessary assistance, including any applicable refunds.
Your patience while this matter is being addressed is greatly appreciated. If further support is needed, a direct message on Hello Peter will connect you with the right team to assist promptly.
Warm regards,
The Mweb Team
It’s completely understandable how upsetting and stressful this situation has been. Experiencing double billing for months, waiting for hours on the line without resolution, and still facing ongoing account issues is understandably very frustrating. The impact on your time and finances is sincerely acknowledged.
Your case has been escalated to the Finance Team, who will review the account thoroughly and reach out directly to provide guidance and the necessary assistance, including any applicable refunds.
Your patience while this matter is being addressed is greatly appreciated. If further support is needed, a direct message on Hello Peter will connect you with the right team to assist promptly.
Warm regards,
The Mweb Team
Mweb's reply01 Apr 2026, 15:56
Official
Hello Junaid ,
It’s completely understandable how upsetting and stressful this situation has been. Experiencing double billing for months, waiting for hours on the line without resolution, and still facing ongoing account issues is understandably very frustrating. The impact on your time and finances is sincerely acknowledged.
Your case has been escalated to the Finance Team, who will review the account thoroughly and reach out directly to provide guidance and the necessary assistance, including any applicable refunds.
Your patience while this matter is being addressed is greatly appreciated. If further support is needed, a direct message on Hello Peter will connect you with the right team to assist promptly.
Warm regards,
The Mweb Team
It’s completely understandable how upsetting and stressful this situation has been. Experiencing double billing for months, waiting for hours on the line without resolution, and still facing ongoing account issues is understandably very frustrating. The impact on your time and finances is sincerely acknowledged.
Your case has been escalated to the Finance Team, who will review the account thoroughly and reach out directly to provide guidance and the necessary assistance, including any applicable refunds.
Your patience while this matter is being addressed is greatly appreciated. If further support is needed, a direct message on Hello Peter will connect you with the right team to assist promptly.
Warm regards,
The Mweb Team
JH
Junaid H's updateReviewer Update
01 Apr 2026, 16:15Thank you for the swift response. I appreciate the empathy but what is the ETA to receive a call to rectify the issue?
JH
Junaid H's update01 Apr 2026, 16:15
Reviewer Update
Thank you for the swift response. I appreciate the empathy but what is the ETA to receive a call to rectify the issue?
Mweb's replyOfficial
01 Apr 2026, 16:37Hello Junaid,
Thank you for your message. The Finance Team is actively reviewing your account and will reach out to you directly as soon as possible to provide guidance and resolve the matter. We understand the urgency and appreciate your patience while they work on this.
If you require any additional support, please send a direct message on Hello Peter, and the team will be happy to assist.
Kind regards,
The Mweb Team
Thank you for your message. The Finance Team is actively reviewing your account and will reach out to you directly as soon as possible to provide guidance and resolve the matter. We understand the urgency and appreciate your patience while they work on this.
If you require any additional support, please send a direct message on Hello Peter, and the team will be happy to assist.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 16:37
Official
Hello Junaid,
Thank you for your message. The Finance Team is actively reviewing your account and will reach out to you directly as soon as possible to provide guidance and resolve the matter. We understand the urgency and appreciate your patience while they work on this.
If you require any additional support, please send a direct message on Hello Peter, and the team will be happy to assist.
Kind regards,
The Mweb Team
Thank you for your message. The Finance Team is actively reviewing your account and will reach out to you directly as soon as possible to provide guidance and resolve the matter. We understand the urgency and appreciate your patience while they work on this.
If you require any additional support, please send a direct message on Hello Peter, and the team will be happy to assist.
Kind regards,
The Mweb Team
JH
Junaid H's updateReviewer Update
01 Apr 2026, 16:38Thank you!
JH
Junaid H's update01 Apr 2026, 16:38
Reviewer Update
Thank you!
Mweb's replyOfficial
01 Apr 2026, 16:51You`re welcome.
Mweb's reply01 Apr 2026, 16:51
Official
You`re welcome.
JH
Junaid H's updateReviewer Update
08 Apr 2026, 10:39Hello Mweb,
I’m still awaiting a call, for my refund. Why is it taking this long after my previous escalation?
I’m still awaiting a call, for my refund. Why is it taking this long after my previous escalation?
JH
Junaid H's update08 Apr 2026, 10:39
Reviewer Update
Hello Mweb,
I’m still awaiting a call, for my refund. Why is it taking this long after my previous escalation?
I’m still awaiting a call, for my refund. Why is it taking this long after my previous escalation?
Mweb's replyOfficial
08 Apr 2026, 10:42Hi Junaid, We understand how frustrating the delay must be. We’ve submitted a follow-up regarding your refund and are monitoring the progress to ensure it moves forward. We appreciate your patience while this is being processed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:42
Official
Hi Junaid, We understand how frustrating the delay must be. We’ve submitted a follow-up regarding your refund and are monitoring the progress to ensure it moves forward. We appreciate your patience while this is being processed. Kind regards,
The Mweb Team
The Mweb Team
JH
Junaid H's updateReviewer Update
08 Apr 2026, 10:46Thank you, what is the time scale as this is the second instance I’m requesting and you don’t have clear guidelines.
JH
Junaid H's update08 Apr 2026, 10:46
Reviewer Update
Thank you, what is the time scale as this is the second instance I’m requesting and you don’t have clear guidelines.
Mweb's replyOfficial
08 Apr 2026, 10:52Hi Junaid, Your request has been marked as urgent, so it will be prioritised and carefully reviewed to help move the process along. We appreciate your patience while this is being processed and will continue to monitor the progress to help bring it to a resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Apr 2026, 10:52
Official
Hi Junaid, Your request has been marked as urgent, so it will be prioritised and carefully reviewed to help move the process along. We appreciate your patience while this is being processed and will continue to monitor the progress to help bring it to a resolution. Kind regards,
The Mweb Team
The Mweb Team
JH
Junaid H's updateReviewer Update
18 Apr 2026, 05:29Dear Mweb,
I am once again questioning the integrity of the senior team. The sole reason I came to this platform was to seek a resolution. While you have offered apologies, my issue remains unresolved, with no call or refund provided. I kindly request that you arrange for someone to cancel my service, and you may keep the refund. Shocking!
I am once again questioning the integrity of the senior team. The sole reason I came to this platform was to seek a resolution. While you have offered apologies, my issue remains unresolved, with no call or refund provided. I kindly request that you arrange for someone to cancel my service, and you may keep the refund. Shocking!
JH
Junaid H's update18 Apr 2026, 05:29
Reviewer Update
Dear Mweb,
I am once again questioning the integrity of the senior team. The sole reason I came to this platform was to seek a resolution. While you have offered apologies, my issue remains unresolved, with no call or refund provided. I kindly request that you arrange for someone to cancel my service, and you may keep the refund. Shocking!
I am once again questioning the integrity of the senior team. The sole reason I came to this platform was to seek a resolution. While you have offered apologies, my issue remains unresolved, with no call or refund provided. I kindly request that you arrange for someone to cancel my service, and you may keep the refund. Shocking!
Mweb's replyOfficial
20 Apr 2026, 10:57Hi Junaid, we understand your frustration and the concerns raised regarding the delay in resolving your request. A request has been submitted to our cancellations team to reach out to you and assist further. The team will review the matter and make contact to guide you through the next steps and provide the necessary support. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 10:57
Official
Hi Junaid, we understand your frustration and the concerns raised regarding the delay in resolving your request. A request has been submitted to our cancellations team to reach out to you and assist further. The team will review the matter and make contact to guide you through the next steps and provide the necessary support. Kind regards,
The Mweb Team
The Mweb Team
JH
Junaid H's updateReviewer Update
20 Apr 2026, 13:26I see your team tried calling me. I was in a meeting. Tried calling you back waited for some time with joy. Please can me now I’m available.
JH
Junaid H's update20 Apr 2026, 13:26
Reviewer Update
I see your team tried calling me. I was in a meeting. Tried calling you back waited for some time with joy. Please can me now I’m available.
Mweb's replyOfficial
20 Apr 2026, 13:57Hi Junaid, thank you for letting us know. Our team will attempt to reach you again shortly now that you are available. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply20 Apr 2026, 13:57
Official
Hi Junaid, thank you for letting us know. Our team will attempt to reach you again shortly now that you are available. Kind regards,
The Mweb Team
The Mweb Team
JH
Junaid H's updateReviewer Update
20 Apr 2026, 15:16Thank you
JH
Junaid H's update20 Apr 2026, 15:16
Reviewer Update
Thank you
Mweb's replyOfficial
20 Apr 2026, 15:35You're most welcome, Junaid.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply20 Apr 2026, 15:35
Official
You're most welcome, Junaid.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
20 Apr 2026, 15:38You're most welcome, Junaid.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply20 Apr 2026, 15:38
Official
You're most welcome, Junaid.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team