How do you get service from MWEB

In reply to Good morning Please assist me to sort out an issue that I am having with e-mails. For unknown reasons all the mails that I receive are duplicated – up to 6 times. I called technical support and after the mandatory minimum 15 minute delay I got to speak to one of your technical support staff – who proceeded to inform me that he problem lies with Microsoft’s e-mail package and the duplication of the mails happens on my computer – then – again as is to be expected – the call was terminated when I queried this. Last week, as a result of the contemptuous non-service offered by MWEB, when we were unable to resolve an issue with an ADSL line – I was forced to approach an alternate ISP to resolve the problem of not being able to access my business website. To retain the mailbox I then changed the contract with MWEB to a mailbox only This is the mail Thank you for your call regarding your Mweb service. Your ADSL services for *** will downgrade to the R56.00 basic mailbox product effective 01 September 2023. This product gives you access to a 10GB mailbox only. We trust that the above is in order. With the mailbox size now limited to 10GB with the mails now being repeated multiple times – how soon will he mailbox be full? I also subsequently asked that I can arrange for this to be paid annually – and am waiting for a reply to this. In trying to sort out what is or must be a common problem with internet issues - I have spent more than 14 hours on hold with MWEB in the past week – and have not managed to sort out a single issue? Please help Thanks -

I got -

Dear Sender Unfortunately, you've reached an unmonitored mailbox. Kindly resubmit your query via the following channels as your email will not be attended to. Client Services – *** Existing customers can use their online Mweb account by logging in at https://www.mweb.co.za/user-login Or log an online query: https://help.mweb.co.za/articles/outages-and-troubleshooting/how-to-get-help/how-to-log-a-query Sales Call Center – *** Call to sign up / Upgrade / Follow up on an order. Technical Support – *** Call for Technical Support or product setup. Or visit the Help Centre: https://mweb.co.za/help-centre/home This has loads of useful information and guides to help you out. Kind regards, Mweb Customer Support And because there is one query there - I can't log another one - so the promise of service is just another empty one