BS
Bertus S
1 reviews | Active since Feb 2015
22 Mar 2015, 18:38
How can we NOT help you
Mweb makes it extremely difficult for one to cancel one's ISP service with them in relation to today's online standards. It is unacceptable to have to spend more than 3 days trying to cancel a service. Also, stop telling people to log on to their Mweb account, clicking on the 'my products' tab and cancelling the service from there, because it doesn't exist! There is NO 'my products' tab and NO option to cancel one's account from anywhere within one's account. Please cancel my account and move my line back to Telkom.
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Mweb's replyOfficial
23 Mar 2015, 12:43Hello Bertusschoeman2,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply23 Mar 2015, 12:43
Official
Hello Bertusschoeman2,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,