How are you in business this long?

Item: Mweb
Rating: 1
Author: Lisa C

Sean Nourse - I am a new client. My LTE Sim was delivered Monday. My sim is not activated and nobody can tell me why. Your company has left me stranded during lockdown. My husband and I are spending a fortune purchasing mobile data in order to work from home. I have wasted enough hours and airtime trying to deal with your call centre. My online portal is inactive so I cannot log queries. I have the email address of Aaisha Koopman who signed me up and she has taken more than 24 hours and still no return call as she doesnt know whats wrong with the account. Do me a favour and cancel my account. This is not the service I signed up for. I will make another plan - oh and MTN cancel your relationship with MWEB as their shocking service is dragging your name through the mud!

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Lisa C's updateReviewer Update

28 Mar 2020, 11:15

I have just had a senior MTN contact person check and there are apparently 3 problems from your side ???????????? 1) its a prepaid sim 2) it has half failed Rica and 3) MTN is providing the wrong APN settings - great now that I have done your job for you - please get Aaisha Koopman who signed me up to sort this matter out immediately - I am advised that the RICA fail is possibly preventing you/Mweb from completing the prepaid to postpaid migration. So this is what you need to do :

1. Contact the MTN Rica help desk and reverse the current Rica. They do it while you wait.
2. Resubmit your Rica info and check that the Rica is successful on both SORB and the Rica platform.
3. Submit the number4life prepaid to postpaid migration.
4. Give you the correct Fixed LTE settings. Your line is linked to APN 1707, not the normal internet apn.

Lisa C's update28 Mar 2020, 11:15

Reviewer Update