hour holding time

Hi guys,<br> Please do something about your holding time. Just phoned the technical assistance number on my Account statement. Took me half an hour for somebody to put me through to the technical dept and after another half and hour I actually put down the phone. This is not funny! I have been trying to get through to you since 10:20 today. It is now 11:41 and I have not been able to get hold of a technician. Is this how you keep your calls low? just don't answer? Or do you have soo many issues, with long queues? PLEASE HELP! I have asked the lady who answers the phone to get somebody to phone me. How long will this take now?