Hosting problems and poor customer service

I am very unsatisfied with the services rendered by MWEB.<br> <br> After first placing my order online and waiting almost a week and emailing about 3 times to find out about the status of my order, I only then received confirmation that my order has been placed for uncapped hosting and that it will then only will be processed.<br> <br> I then had to wait a few days for the setup to actually occur and thereafter, got sent an email where my most important LOGIN DETAILS were not attached which meant I was not able to do ANYTHING with my account. After emailing once again informing them my details were not attached, I then had to wait again for an email reply more than 24 HOURS later and thereafter only did I receive a confirmation sms with my account details.<br> <br> I then tried getting Moodle to work on my hosting domain multiple times with no success even though the system is part of the Softaculous installer provided by MWEB. This is when I decided I want to cancel my account but have not been contacted in this regard still.<br> <br> Since experiencing all these problems I have since emailed to say that I want to CANCEL my account and still today, I receive an account statement today!<br> <br> I need this sorted NOW!!