Horror service from Mweb.

I app**** for fibre access on the 26th of January 2019 with a guy called Boitumelo Bokaba, and to date I have a router which is connected but have not been setup to connect to the fibre. Funny thing is I called on the 27 Feb 2019 and spoke to a lady called Nomsa who activated my account on her side so that they can debit my account but I have not been set up. A guy called Sobz tried assisting but he also couldn't go the extra mile to assist me as he knocks off at 5pm and doesn't work on weekends. I have been trying to call Mweb since yesterday but my calls are never picked up and they end up being cut off.

The service is very poor and will never recommend anyone to sign up with them. All I want now is for my account to be cancelled and my money paid back. I am looking at my options available to me as I feel that they are practicing unfair ethics by debiting clients without providing the service.

My excitement to have fibre connected to my house has come to nothing by a nightmare experience all because of Mweb and their useless staff.

********** 814 - Isaac