AK
Amanda K
1 reviews | Active since Feb 2013
11 Sept 2026, 12:20
Horrific/ Terrible service
I have had the WORST EXPERIENCE EVER for the last 2 weeks. I signed up as a new customer on the 31st and it's been 2 weeks now being taken from pillar to post and still have not gotten any connections.
They claim to have called you when they haven't and now I've been send an SMS saying my connection is on hold as per my request when I didn't even make that request.
I have now request for a cancellation and told them why and non of these agents even care to try and help or convince me otherwise WOW!
Their service is TERRIBLE!!!!!!!
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Replies (1)
Mweb's replyOfficial
11 Sept 2026, 12:33Hello Amanda,
We understand how frustrating and disappointing it must be to have signed up as a new customer, waited for your service to be activated. A sign-up journey should be smooth and exciting, and this is certainly not the experience we want our customers to have. To help move the matter forward, we've requested that the team handling your order urgently review the account and the current status of the activation. They have been asked to investigate the concerns raised and provide further feedback on the way forward.Your feedback regarding your onboarding experience, communication, and support received is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that customers receive the level of service they expect from Mweb.Should you require any further assistance, please feel free to continue engaging with via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it must be to have signed up as a new customer, waited for your service to be activated. A sign-up journey should be smooth and exciting, and this is certainly not the experience we want our customers to have. To help move the matter forward, we've requested that the team handling your order urgently review the account and the current status of the activation. They have been asked to investigate the concerns raised and provide further feedback on the way forward.Your feedback regarding your onboarding experience, communication, and support received is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that customers receive the level of service they expect from Mweb.Should you require any further assistance, please feel free to continue engaging with via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 12:33
Official
Hello Amanda,
We understand how frustrating and disappointing it must be to have signed up as a new customer, waited for your service to be activated. A sign-up journey should be smooth and exciting, and this is certainly not the experience we want our customers to have. To help move the matter forward, we've requested that the team handling your order urgently review the account and the current status of the activation. They have been asked to investigate the concerns raised and provide further feedback on the way forward.Your feedback regarding your onboarding experience, communication, and support received is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that customers receive the level of service they expect from Mweb.Should you require any further assistance, please feel free to continue engaging with via direct message, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and disappointing it must be to have signed up as a new customer, waited for your service to be activated. A sign-up journey should be smooth and exciting, and this is certainly not the experience we want our customers to have. To help move the matter forward, we've requested that the team handling your order urgently review the account and the current status of the activation. They have been asked to investigate the concerns raised and provide further feedback on the way forward.Your feedback regarding your onboarding experience, communication, and support received is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to ensuring that customers receive the level of service they expect from Mweb.Should you require any further assistance, please feel free to continue engaging with via direct message, and we'll gladly assist.
Kind regards,
Mweb Team