Horrific Service from MWeb!!!

Mweb...... The WORST experience you will EVER have if you go that route to sign up with them! My debit order for my internet did not go through my bank for I don't know what reason. The money was definitely available. I called them on 30 April to request their banking details so that I can manually bring the account up to date. Please Note: I was NOT cut off when I adventually got hold of an agent aftwr hours of trying. I made payment manually and BOOM.... they cut my internet off AFTER payment!!! They DON'T answer ANY phone calls. I have spent R437.00 on airtime only by holding on over 6 attempt of trying. NO LUCk!! Then they have a WhatsApp line chat and also a Online chat available. But don't be fooled..... AGAIN.....NO Agent available! Friday I have tried all day from 08:00 to 17:00. Saterdag I got through after several attempts. They previously apologized and said I must contact them on Monday (today) just after 08:00 because there is no one available to do reconnections

My Acc is in credit of R246.00 @ the moment. I have been trying phoning, Online chat & WhatsApp chat since 08:00 this morning. I got a agent only at 12:20pm today, just to inform me that I needed to wait another 3 DAYS to be connected??? I have a business to run. I'm loosing clients. My Acc is in credit. Their Accounts department and Sales department verified this, so why another 3 DAYS?? Then I will be off for 8 DAYS already becausetoday @ 12:00 was 5 Days - 120 hrs off?

They are totally USELESS. I'm trying to cancel my subscription and they can't even do that because "There is no manager available)?? Spare yourself ALOT of agony & frustration and go elsewhere for subscription. You will thank me and HATE yourself later if you go with MWeb!!