Horrific Experience with MWeb Customer Service – Especially Sales & Billing

MWeb has by far the worst customer service I have ever encountered, and their Sales and Billing department is the absolute worst.

Trying to get assistance is a complete waste of time and money. You will sit on hold for 30 to 40 minutes, burning through your airtime, only to receive no help at all. When you finally get through, the consultant is rude and impatient, raising their voice instead of properly explaining the process. And if that wasn’t bad enough, the call randomly gets cut off—with no callback, no follow-up, and no accountability.

Their online chat is no better—you’ll wait hours for a response, only for the chat to close itself before resolving anything. There is no email for enquiries, no proper escalation process, and absolutely no urgency to fix customer issues.

And let’s talk about Sales and Billing—hands down the worst department. I have been trying to change my banking details and reorder a SIM card for two weeks now, yet I still can’t use the service I’ve already paid for. No one takes responsibility, and every attempt to get assistance is met with silence, incompetence, or outright disregard.

MWeb is a complete disaster, and their lack of customer care, accountability, andbasic service is shocking. Not only do they waste your time, but they also waste your money. If you value your time, money, and sanity, stay far away from this company!