RT
Rati T
1 reviews | Active since Jun 2026
09 Jun 2026, 09:52
Horrific customer service
The worst customer service. Be prepared to wait on the line for at least an hour. And thats if you are lucky! Sometimes the line will just cut off after a good 40 minutes of holding. Oh and good luck with the "chat" function. The agent will send one response and then ghost you. Avoid this provider.
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Replies (1)
Mweb's replyOfficial
09 Jun 2026, 10:24Hi Rati ,
We understand how frustrating it must be to spend so much time trying to get through on both calls and chat without receiving assistance. When you need support, it should be easy to access and you should feel heard, not left waiting with no response. This experience clearly hasn’t delivered the level of support and responsiveness you should expect when reaching out for help.
We’re here to assist and would really appreciate the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of your issue along with your account details, and our team will make sure your query is properly reviewed and handled.
We will continue working towards improving your experience and making sure you receive the assistance you need.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to get through on both calls and chat without receiving assistance. When you need support, it should be easy to access and you should feel heard, not left waiting with no response. This experience clearly hasn’t delivered the level of support and responsiveness you should expect when reaching out for help.
We’re here to assist and would really appreciate the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of your issue along with your account details, and our team will make sure your query is properly reviewed and handled.
We will continue working towards improving your experience and making sure you receive the assistance you need.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 10:24
Official
Hi Rati ,
We understand how frustrating it must be to spend so much time trying to get through on both calls and chat without receiving assistance. When you need support, it should be easy to access and you should feel heard, not left waiting with no response. This experience clearly hasn’t delivered the level of support and responsiveness you should expect when reaching out for help.
We’re here to assist and would really appreciate the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of your issue along with your account details, and our team will make sure your query is properly reviewed and handled.
We will continue working towards improving your experience and making sure you receive the assistance you need.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much time trying to get through on both calls and chat without receiving assistance. When you need support, it should be easy to access and you should feel heard, not left waiting with no response. This experience clearly hasn’t delivered the level of support and responsiveness you should expect when reaching out for help.
We’re here to assist and would really appreciate the opportunity to help resolve your concern. Please send us a direct message on Hello Peter with a brief description of your issue along with your account details, and our team will make sure your query is properly reviewed and handled.
We will continue working towards improving your experience and making sure you receive the assistance you need.
Kind regards,
Mweb Team